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Privacy Policy

Effective Date: 1, OCT, 2019

D-HOME INTERNATIONAL ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our logistics services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you use our services, such as:

  • Name

  • Contact information (e.g., email address, phone number)

  • Shipping and billing addresses

  • Payment details

  • Identification documents (e.g., government-issued ID for verification purposes)

  • Any other information you provide directly to us

1.2 Non-Personal Information

We may collect non-personal information such as:

  • Browser and device information

  • IP address

  • Location data

  • Usage data related to our services

  • Aggregated information that does not identify you personally

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our logistics services

  • Process and fulfill your orders, including shipping and delivery

  • Communicate with you about your account or orders

  • Respond to your inquiries and provide customer support

  • Improve our services and develop new products or features

  • Comply with legal obligations and enforce our terms and conditions

  • Protect the rights, property, and safety of D-HOME INTERNATIONAL, our customers, and others

3. Sharing Your Information

We may share your information with third parties in the following situations:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, shipping companies, and IT support.

  • Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, or to protect our rights or the rights of others.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices

You have the following rights regarding your personal information:

  • Access and Correction: You may access, update, or correct your personal information by contacting us.

  • Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

  • Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

  • Marketing Communications: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect and use information about you, including to improve our services and provide a personalized experience. You can manage your cookie preferences through your browser settings.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with the "Effective Date" at the top. Your continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy.

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